Frequently Asked Questions

Well, we don’t have a reception. This is the reason we need to know your arrival time  to us. Also our home is right next to you so you can come to us for anything you need.

We speak very good English, and some Italian. Other languages are covered with google translate!

Yes, you can leave your luggage with us. It is safe!

Check-in is after 15:00. If the villa is empty from the previous day, you can check in anytime, even before 13:00.

You must leave at the latest by 11:00. Of course, you can do late check-out on request and at an extra charge.

We accept bank payments, credit cards and Cash.

A Deposit is always required. So, yes, we kindly need 20% in advance. You can cancel for free up to 30 days before arrival. In any other case deposit is not refunded.

We love pets. Please note that your friend is welcome, but there is an extra cleaning fee of 70 euros at checkout. This is paid in cash upon arrival.

Please note that damages caused by the guests or their pets will be paid on site, in cash, the moment we find out. No hard feelings! This is life!

Sure. Send us your full flight details, and we will book the taxi (it is always at an extra charge, and you pay the driver directly)

You are required to show a photo ID and perhaps a credit card upon check-in. Please note that all Special Requests are subject to availability, and additional charges may apply.

Yes. An environmental charge fee is which is a cost added to hospitality services to cover expenses related to environmental compliance, waste management, and reducing ecological impact, acting as a financial incentive for sustainable practices, often seen in rentals (oil disposal), hotels (climate fees), or mandated for businesses emitting pollutants like dust or gases.